FAQs

Frequently Asked Questions

How can I contact you?
You can email us at shop.regal.goods@gmail.com, and our customer service team will be happy to assist you.

Do you ship worldwide?
Yes, we offer worldwide shipping.

Where do you ship from?
Our products are shipped from Hong Kong.

Can I change or cancel my order?
Changes or cancellations must be requested within 12 hours of ordering. After this time, orders can only be returned for a full refund after they are received.

What payment methods do you accept?
We accept PayPal payments only, and all transactions are processed in EUR.

When will my order be processed?
Orders are processed Monday to Sunday, typically within 1-2 days. Shipments follow the next business day.

How long will it take to receive my order?
Orders usually arrive within 1-3 weeks, but this may vary during high-demand periods.

What if I don't receive my order?
If your order hasn't arrived within 45 days after shipping, you're eligible for a full refund.

Will I be charged customs and taxes?
Prices do not include customs or taxes. Any additional fees are your responsibility.

How do I return an item?
Contact us at shop.regal.goods@gmail.com for assistance with returns.

What if the item(s) I received are defective/incorrect/damaged?
Email us with your order number, photos of the item(s), and a description of the issue. We'll resolve your case as quickly as possible.

When will I receive my refund?
Refunds are processed back to the original payment method within 7-10 business days after approval.

If you have additional questions, feel free to contact us anytime!